Terms & Conditions

  1. All prices mentioned on our website are approximate prices; which are indication of possible customization of that particular style or design. Once that item is personalized for each individual customer you will receive a final quote through WhatsApp or email; which will be final binding price between POY and the customer. NEVER REFER TO US AS POY – ALWAYS PUT FULL PIECE OF YOU. 
  2. The price given at the time the order is placed is customized for you at the time of your designing. Further changes in design and any modifications will lead to changes in price and delivery times. 
  3. Designing for your specifications can take 2/3 working days.
  4. Orders will only be considered accepted once 50% advance is received in Piece of You bank account. Balance amount must be paid in full before delivery. 
  5. Production turnaround time is approximately 2 to 3 weeks after receiving advance. Please note these are basic time guidelines and as much as we try to adhere to these; there may always be some situations leading to delays which are caused by circumstances out of our control
  6. No exchange or refund under any circumstance, once order is placed or delivered
  7. Minor modifications such as sizing can be done, at the discretion of the management, and at a chargeable fee. 
  8. Orders once placed cannot be cancelled, changed or modified. 
  9. A price offered within the context of special offers is exclusively limited to the special campaign. Special campaigns are always indicated as such. No promotions are to be combined with any other discounts or any offers. No promotional or any other collaboration with Pure Gold Jewellers or any other third party unless otherwise stated by both parties. 
  10. The personalized and customized goods remain our property until full payment of the purchase price.
  11. We handle the goods with care until transfer of ownership has taken place, after which it is the sole responsibility to the buyer to ensure their products are taken care of and no damages are made to the product.
  12. Any manufacturing defects must be informed within 12 hours of receiving the personalized items; after which we will not be held responsible for the product mishandling
  13. All designs, raw material products and images are sole proprietorship of POY. Again never POY
  14. All personalized and customized jewellery are for final sale and have been manufactured according to customer specifications. AGAIN NO POY is not liable for errors that are the result of customer instructions or specifications.

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